Data Controller
The controller of your personal data is Growards L.L.C-FZ, a company registered in the Meydan Free Zone, Dubai, United Arab Emirates, with its registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE (hereinafter referred to as "Administrator" or "Growards"). This Privacy Policy applies to growards.com, to the Growards Rewards Web Portal at rewards.growards.com, and to any other website or service where this policy is published (hereinafter referred to as the "Website"), and informs users (hereinafter referred to as "Users") about the collection and processing of their personal data.
For inquiries regarding personal data processing, contact Administrator at: [email protected]
Legal Basis for Processing
Administrator processes data based on:
- Explicit consent of the User (Articles 5 and 7 of the PDPL),
- Legitimate interest (where applicable under Article 6),
- The steps we take at your request before entering into an agreement,
- Legal obligations.
Administrator prioritizes the protection of your privacy and personal data by implementing strict security measures and complying with the principles of Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
Data Collected
Administrator processes:
- Personal identifiers: Full name, email
- Commercial data: offers interaction history, interests
- Technical data:
- IP data (approximate location, device type, OS/browser version)
- Website interaction data (pages visited, clicks, moves)
- Referral sources (ads, websites)
Request form. When you send us a request through the form on this Website, we collect the details you enter: your name, work email, phone or WhatsApp number, a website or app link, and anything you write in the message.
Messaging apps. If you contact us through a messaging app, we process what you send us in order to respond. The app provider processes your data under its own policy.
Server logs. Like every website, ours relies on a hosting and content-delivery provider that automatically records standard technical logs — IP address, browser and device type, pages requested, date and time — to keep the site secure and running. We rely on our legitimate interest in the security and availability of the website. We do not use these logs to identify individual visitors.
Administrator does not process special categories of personal data (e.g., biometric, health, or religious data) unless necessary and with explicit consent. Cookie usage is further detailed in our Cookie Policy.
Data Transfer
Administrator may disclose data to:
- Government authorities (upon lawful request),
- Service providers (email/SMS platforms, data centers) under adequate contractual safeguards.
We use trusted service providers to run the website and handle requests: a form-processing service, a hosting and content-delivery provider, an email provider, and — if you choose to contact us that way — a messaging service. They process data only on our instructions and under contracts that require them to protect it.
We do not sell personal data.
Cross-border transfer: Administrator ensures that any transfer of personal data outside the United Arab Emirates meets the requirements of Articles 22–23 of the PDPL and any applicable decisions or guidelines issued by the UAE Data Office
Processing Purposes
Your data is used to:
- Monitor Website usage (analytics, performance improvement),
- Deliver personalized offers (promotions, gifts from Growards/partners),
- Reply to your request, discuss a possible partnership or offer, and keep a record of our correspondence,
- Keep the Website secure and available.
Data Retention
Data is stored:
- Until processing purposes are fulfilled, or
- Until consent withdrawal (whichever occurs first).
Afterwards, data is anonymized or deleted. Where applicable law requires us to keep certain records for a longer period, we keep them for that period.
User Rights
Under Articles 13–20 of the PDPL, you may:
- Access/rectify data,
- Request erasure ("right to be forgotten"),
- Withdraw consent,
- Restrict processing,
- Object to processing,
- Request data portability,
- Reject automated decision-making.
To exercise rights:
- Email [email protected], or
- Send a letter to Administrator’s registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE.
We may ask you to confirm your identity.
Complaints: Lodge with the UAE Data Office (the supervisory authority).
Security Measures
Administrator implements comprehensive measures to safeguard your personal data from unauthorized access, misuse, modification, or illegal disclosure.
In the event of a data breach, Administrator will notify Users and the relevant authorities without undue delay in accordance with the PDPL and its Executive Regulations.
User obligations:
Promptly report any known security breaches.
Policy Updates
Changes will be posted here. Please review periodically. The current version, with its date, is always published on this page.
Third-Party Links
Administrator is not responsible for the privacy practices of external sites.
Contact
For data protection inquiries: [email protected]
Growards L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE